Privacy Policy

How we use and protect your information

Here at Grow Investments LLC (DBA Grow My TSP) we are committed to protecting your information. With that in mind we want to share with you our privacy policy as outlined below. This policy will address how your “Personally Identifiable Information” (PII) is being used on our site. PII is described in US privacy law. This is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. Click HERE to learn more about our Terms & Conditions for the website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, cell number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site or from a link in email or text communication.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To quickly process your transactions.

To send periodic emails or texts regarding your order or other products and services.

To follow up after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware scans and site vulnerability scans.

Your personal information is contained behind secured networks and is only accessible by a limited number of customer service personnel who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology (even our customer service, site host, or CRM cannot see credit card information).

We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a secure gateway provider and are not stored or processed on our servers.

How do we use email and text (SMS) messages?

If you fill out a form on our site, specifically when you enter your email address and/or cell phone number, then you should understand we use that information in two ways:

Marketing Communication

An example would be when you fill out a form to receive a download (eBook, guide, or other informational material). We would use your email/text to provide you with the download you requested and keep you informed of other products and services periodically.

Transactional Communication

This are times when we send you specific information about your individual account, purchases, invoices, etc. These emails/texts would also be used to send you informational alerts as part of your paid or unpaid subscription to those alerts, meaning the email/texts are essential to the service we are providing you with your subscription.

You do not have to agree to receive the emails and/or texts as a condition of making a purchase, although it is very important to note that if you are subscribing to our service for the newsletter and allocation alerts that we send those out via email and text. You can opt-out (unsubscribe) at any time, but just know this will impact you getting timely notices of alerts and other transactional communications.

You will normally receive 2-4 email and/or text alerts per month as part of your paid subscription. You may receive other transactional communications based on your requests or actions you take on our site under your account profile (Example: change CC info, update email, password, or username).

Note about SMS texts: Even though unlimited texting has become more common, some users may have to pay a small fee to their cell provider to receive text messages. The wireless carrier may charge you fees, based on your cell plan, to receive our text messages. Please contact your wireless provider for more information.

Do we use ‘cookies’ and/or ‘pixels’? 

Yes. We use both website cookies and third-party website pixels (Facebook, Google, and Ontraport).  

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow via your own browser security settings) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 

We use cookies to: 

  • Understand and save user’s preferences for future visits. 
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. 

If you turn cookies off, some features will be disabled. Turning off all cookies might affect the user experience that make websites more efficient and may not function properly. However, you will still be able to place orders. 

Website pixels are third party tracking technologies to gather data about a website user’s activities. 

With your permission, our website utilizes the Facebook pixel service of Facebook Inc. This tool allows us to follow the actions of users after they are redirected to a provider’s website by clicking a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. Using this data allows us to improve our advertising for a better experience to users and also retarget you with further advertising on Facebook and the use of Custom Audiences. You can find out more information and/or revoke your permission from here: https://www.facebook.com/ads/website_custom_audiences/ 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

Remarketing with Google AdSense

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur, we will notify the users via in-site notification within 7 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions

Process orders and to send information and updates pertaining to orders.

Send you additional information related to your product and/or service

Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

Not use false or misleading subjects or email addresses.

Identify the message as an advertisement in some reasonable way.

Include the physical address of our business or site headquarters.

Monitor third-party email marketing services for compliance, if one is used.

Honor opt-out/unsubscribe requests quickly.

Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can click the unsubscribe link at the bottom of the email and we will promptly remove you from future correspondence.

Thrift Savings Plan Disclaimer 

Neither growmytsp.com nor any of its partners or representatives is in any way affiliated with the United States Government, The Federal Retirement Thrift Investment Board or the Thrift Savings Plan, and that the service being offered is not sanctioned by the United States Government, the Federal Retirement Thrift Investment Board or the Thrift Savings Plan. 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

GrowMyTSP.com

Grow Investments, LLC
880 Harrison St. SE
Leesburg, VA 20175
Email Us